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La ciencia lo confirma: lo mejor es ignorar a los trolls
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Un estudio de Stanford se ha dedicado a analizar 40 millones de comentarios para encontrar patrones entre los trolls y los resultados son bastante interesantes.

ara encontrarlos, los responsables del estudio hicieron algo bastante inteligente: dividieron a los usuarios entre los que en algún momento del periodo de observación fueron baneados y los que no. Los baneados mostraban una característica recurrente: escribían comentarios más a menudo, se salían con frecuenta del tema original del post, comentaban varias veces por cada uno de ellos y eran, lógicamente, mucho más negativos. Los trolls eran, en resumen, hiperactivos.

Como consecuencia, los moderadores de cada sitio tendían a eliminar más y más comentarios tóxicos, lo que a su vez repercutía en comentarios cada vez más agresivos. Dicho de otro modo, la acción sobre los trolls tenía una reacción que a su vez repercutía en otra acción y en otra reacción entrando en un ciclo sin fin que se detenía cuando el usuario por fin era baneado.

El estudio concluye: “El comportamiento antisocial se exacerba cuando el feedback de la comunidad es negativo”. El “Don’t feed the troll” de toda la vida, en resumidas cuentas pero respaldado con números.

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